Create a ticket

Swiss21 offers two forms for creating a support ticket — whether for technical issues, bugs, sales enquiries, or feature suggestions.

1. Form (existing account & logged in)

By using the form while logged in, helpful information about your account and user is automatically sent along with the support ticket.

Field	Required	Description
Application	Yes	Select the affected application: 21.Portal 21.AbaNinja 21.Commerce 21.AbaSalary 21.CRM DeepBox Billing Swiss21 subscription
Type	Yes	Type of request: Support request (general questions) Report a bug (something is not working) Sales enquiry (subscriptions/pricing) Suggest an enhancement (new feature)
Subject	Yes	A short, precise summary of your issue, e.g. "Invoice cannot be exported as PDF".
Message	Yes	Describe your issue in as much detail as possible: What were you trying to do? What happened? What steps have you already tried? Include your account UUID and tenant ID
Attachment	No	Upload files for illustration. Allowed types: JPG / JPEG PNG PDF MP4 QuickTime Max. 2 MB per file.

2. Public form (no account or unable to log in)

Create a support ticket via the page: https://support.swiss21.org/

Tips and notes

• The digital support channel via swiss21.org is free of charge.
• No telephone support is offered In exceptional cases, however, the support team may contact you by phone.
• The more details you provide in your message, the faster the support team can resolve your issue.
• Screenshots are especially helpful for error messages — upload them as attachments.
• You can find your unique IDs (account UUID, tenant UUID) in the article "Find account UUID". When using the form while logged in, this information is already included automatically.